1. Introduction
Yoyo MQ Inc. (“Yoyo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and related services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not access or use our Services.
2. Information We Collect
We collect several types of information from and about users of our Services:
- Account Information: When you register for an account, we collect your name, email address, company name, and billing information.
- Device Data: When you connect devices to our platform, we collect telemetry, sensor readings, status information, and metadata generated by those devices.
- Usage Data: We collect information about how you interact with our Services, including IP addresses, browser type, access times, pages viewed, and features used.
- Cookies and Tracking Technologies: We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our Services
- To process and manage your account and transactions
- To improve, personalize, and expand our Services
- To communicate with you, including for customer support and service updates
- To detect, prevent, and address technical issues, fraud, or security incidents
- To comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: We may share information with third-party vendors who provide services on our behalf, such as hosting, payment processing, and analytics.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. International Data Transfers
Yoyo is headquartered in Ontario, Canada, and our servers are located in Canada and the United States. Your information may be transferred to, stored, and processed in countries outside of your country of residence, including the United States. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law.
We do not offer our Services in jurisdictions where such provision would violate Canadian, American, or applicable international statutes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. Device data retention periods depend on your subscription plan. When we no longer need your information, we will delete or anonymize it in accordance with our data retention policies.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to object to or restrict certain processing activities
- The right to data portability
To exercise these rights, please contact us at hello@yoyomq.com. We will respond to your request in accordance with applicable law.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date. Your continued use of the Services after such changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: